
14 Network Client™
In Case of Trouble
‘
Cannot connect to Intellex
through dial-up.
The dial-up settings are not
configured properly for the
operating system of the
Network Client host.
Refer to the Dial-up
Networking settings for your
operating system in
Appendix A of the Network
Client Installation and
Operating Instructions.
Check that the Server type is
set to Default, and that the
“Enable software
compression” box has been
checked and the “Require
Encrypted Password” has
been cleared.
Problems With Dome Camera Control
Video OK; no camera
control
Dome camera not equipped
with control functions
Install a control-capable
dome camera.
Dome PTZ control not
operational
Check dome PTZ power.
Camera not configured for
PTZ dome camera control
Set Camera Control Type to
Dome using the Intellex
Camera Setup dialog.
Camera not correctly
connected to Touch Tracker
Review camera connection
at Touch Tracker.
Touch Tracker not properly
connected to Intellex.
Review camera connection
at Touch Tracker.
Troubleshooting Guide
Problem Possible Causes Suggested Action
Problems Connecting
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