
Quick Reference Guide and Troubleshooting Guide
36 Troubleshooting Guide
Poor audio quality. Levels set incorrectly. Check the audio record level
in the audio setup screen and
be sue that the indicator is in
the green area
Incorrect audio source
equipment.
Check that the microphone
and amplifiers are correct for
the application.
Noise or interference. Use the correct cable type for
the installation. Avoid
routing the cable near sources
of electrical noise. Install an
appropriate noise filter or
dynamic range compressor if
necessary.
TEXT PROBLEMS
PROBLEM POSSIBLE CAUSES SUGGESTED ACTION
Cannot record text. RS-232 cable is not correct. Data from the POS terminal
or ATM must be on pin 2 of
the DB9 connector that plugs
into the USB/RS-232 adapter.
If data is on pin 3, a null
modem cable or adapter
must be used.
Interface to the POS
terminal or ATM is not
compatible with Intellex.
Intellex only supports
recording of ANSI text
through an RS-232 interface.
Contact your Sensormatic
representative for more
information.
RS-232 communication
parameters are not set up
properly.
Edit the text stream
parameters in Intellex by
selecting Setup, then Text.
The serial port parameters
must match those of the text
data source.
AUDIO PROBLEMS (continued)
PROBLEM POSSIBLE CAUSES SUGGESTED ACTION
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